Warranty
Sometimes products need to be returned due to faults or other reasons. Please read the below information regarding our returns policy.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Standard Warranty:
- 12-month warranty for defects and faults.
Exceptions to the “Standard Warranty”:
- Low-cost hobby-grade parts that are subject to casual mishandling in favour of convenience are often covered by a 90-day warranty unless there is reasonable evidence of a safe handling environment and practices (static safety, etc).
- Some products have a printed statement inside the product packaging. We often lean to the advice of a manufacturer in such scenarios.
- Constructed kits and interfaceable electronics (general purpose inputs and outputs on development boards) can be damaged through misuse or by mistake. Often, these scenarios are not a manufacturer fault or defect.
How to return a faulty product:
- Reply to your order confirmation email with a description of the fault/defect. Our support team will be in touch within 3 business days (though it’s typically within an hour).
- Once we provide a Return Authority please keep your shipping/postage invoice so we can provide a refund for those costs as well if the product is deemed faulty. If you discover shipping will cost more than $15 then please contact us and we can instead provide a return shipping label.
- Please ensure the return is well packaged and safe for transit, and please only use services that offer tracking and proof of delivery (signature on delivery).
- Once the product is received, we will confirm the defect/fault and process a refund or replacement (sometimes replacement goods in our market are not available within a reasonable timeframe, so we will provide a refund instead of a replacement).
Damage in Transit
Our merchandise is carefully packaged for shipment by our distribution team, however, we realise that damage during transit may occur despite these precautions. Please check all shipments when they are delivered for shortages or signs of damage. If you find a problem, reply to your order confirmation email. Even if the exterior cartons of your shipment appear undamaged, you should still unpack and examine the goods as soon as possible. Please do not dispose of any packing material until you have contacted us and are satisfied with your delivery.
Change of Mind
If you have incorrectly ordered a product then we would be happy to exchange it for you within 14 days providing the item is in its original condition and has not been used. Reply to your order confirmation email to begin this. Note, we’ll first assess the product to ensure it’s a resalable and notify you with a reply email.
There is a 15% fee (or a minimum $7.50 for small orders) that might be collected for returns, refunds or cancellations to cover the direct costs of administration and logistics. This is assessed case by case.
Shipping costs are not refundable in either direction as they are endured by the Shipping Service Provider (Australia Post / Fastway / etc).